DELIVERY METHODS, COSTS & TIMES
All Delivery charges include handling, order processing, item selection, packaging and transportation of items.
Total delivery time includes processing and transportation time.
Business days do not include Saturdays, Sundays, or holidays.
Delivering outside Kigali may experience longer transportation times.
Not all shipping methods are available for all shipping addresses.
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RETURNS, REFUNDS & EXCHANGES
While we hope that you are always satisfied with your purchase, we know that there are times that you may need to return a product.
Wrong shade? Not right for your skin type? Happy returns is our style! We are dedicated to making the return process beautifully simple for you. If you’re not completely satisfied with a product for any reason, just return the product to us for a full refund or exchange.
If you will need to return your product, please review the information below:
- Returns must be made within 30 days of your receipt date for a refund.
- Merchandise must be in its original, unopened, and unused condition.
- Please note on the front side of your receipt or packing slip the reason for your return.
- You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise.
- We are not responsible for lost packages.
- All returns will be fully refunded via the original form of payment
- Returns will be processed within 7-10 days of our office receiving your item.
- Items purchased from other retailers, dealers, or resellers and not directly from our store are not eligible for return, refund or exchange.
How to return or exchange a product
- For purchases made in our stores
Simply bring the item(s) you wish to return to our store, and ask one of our associates to assist you in making a return-we’ll be happy to help!
You will be fully refunded via the original form of payment. If you would like to exchange a product for the same item, no payment is required-just bring it in and you’re good to go. However, if you exchange for an item at a higher price point, you will need to pay for the difference in price. Likewise, if you exchange for a different item at a lower price point, you will receive back the difference in price.
- For purchases made online
Online purchases can be returned to us by mail or by bringing it to our store. Please note that shipping charges on your original order will not be refunded, unless the package was incorrectly shipped or you received defective merchandise.
To avoid return shipping costs and speed up your refund, you may bring returned merchandise to our store.
We know you’re put together, so we recommend returning the product in the same shipping carton that you received it in.
After we have processed your return and issued a refund, we’ll let you know via email. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email.