Her Majesty VanessaOrders

We process your order immediately

To serve you better, we will begin to process your order immediately after you click the submit order button.

We do our best to make sure that all of the products we feature are in stock.
When an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock.

You will not be charged for the out of stock item. We will not ship the item when it is back in stock, unless you order it again.

When your order is successfully submitted

  • Your financial institution will place a temporary hold on the funds for your order as it processes. This is not a charge and the hold will be released once your order has shipped.
  • You may receive more than one shipment notice as items in your order ship, but you will not be chargeduntil we send you the final shipment notice. Once you receive the final shipment notice, your card will be charged and the temporary hold will be released.
  • We only charge you for items that have shipped. Any item(s) that are cancelled and/or can no longer be shipped will not be charged and your final shipment notice will contain an adjusted price.

When your order is unsuccessfully submitted

  • Your financial institution will place a temporary hold on your card for the amount of the order when:
    • An order is attempted, but not successfully submitted
    • The order is ultimately fully cancelled
      The temporary hold is in anticipation of the order being shipped. You won’t be charged for an unsuccessful order submission and the temporary hold will expire automatically within the timeframe set by your financial institution.

When your orders is cancelled

  • If your order has been fully cancelled, the temporary hold will expire automatically within the timeframe set by your financial institution. You may also contact to release the hold.

Card Information

  • For your own security, you won’t be able to submit an order on our platform if the billing address, credit card expiration date and/or security code doesn’t match your credit card statement.
  • The platform requires you to enter the correct security code with every purchase. We will not remember your security code.

PS: When your order arrives, please inspect the carton for any damage that may have occurred during delivery. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and items inside and contact us as soon as possible.

DELIVERY METHODS, COSTS & TIMES

All Delivery charges include handling, order processing, item selection, packaging and transportation of items.

Total delivery time includes processing and transportation time.

Business days do not include Saturdays, Sundays, or holidays.

Delivering outside Kigali may experience longer transportation times.

Not all shipping methods are available for all shipping addresses.

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RETURNS, REFUNDS & EXCHANGES

While we hope that you are always satisfied with your purchase, we know that there are times that you may need to return a product.

Wrong shade? Not right for your skin type? Happy returns is our style! We are dedicated to making the return process beautifully simple for you. If you’re not completely satisfied with a product for any reason, just return the product to us for a full refund or exchange.

If you will need to return your product, please review the information below:

  • Returns must be made within 30 days of your receipt date for a refund.
  • Merchandise must be in its original, unopened, and unused condition.
  • Please note on the front side of your receipt or packing slip the reason for your return.
  • You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise.
  • We are not responsible for lost packages.
  • All returns will be fully refunded via the original form of payment
  • Returns will be processed within 7-10 days of our office receiving your item.
  • Items purchased from other retailers, dealers, or resellers and not directly from our store are not eligible for return, refund or exchange.

How to return or exchange a product

  1. For purchases made in our stores

Simply bring the item(s) you wish to return to our store, and ask one of our associates to assist you in making a return-we’ll be happy to help!

You will be fully refunded via the original form of payment. If you would like to exchange a product for the same item, no payment is required-just bring it in and you’re good to go. However, if you exchange for an item at a higher price point, you will need to pay for the difference in price. Likewise, if you exchange for a different item at a lower price point, you will receive back the difference in price.

  1. For purchases made online

Online purchases can be returned to us by mail or by bringing it to our store. Please note that shipping charges on your original order will not be refunded, unless the package was incorrectly shipped or you received defective merchandise.

 

To avoid return shipping costs and speed up your refund, you may bring returned merchandise to our store.

We know you’re put together, so we recommend returning the product in the same shipping carton that you received it in.

After we have processed your return and issued a refund, we’ll let you know via email.  If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email.

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